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Privacy Policy

Last Updated: November 2025

1. Who We Are

Kindred Carnations is a trading name of MEM Digital Limited, a company registered in England and Wales.

Company Registration Number: 13753194
VAT Number: 400325657

We are a family-run floristry studio based in Wellingborough, Northamptonshire, specialising in bespoke floral arrangements and gift hampers.

2. What Information We Collect

When you place an order or contact us, we may collect:

  • Your name
  • Email address
  • Phone number
  • Delivery address
  • Recipient details (name and address)
  • Order details and preferences
  • Payment information (processed securely by Stripe or via BACS)

3. How We Collect Your Information

We collect information when you:

  • Contact us by phone, email, or through our website
  • Message us via social media (Facebook, LinkedIn, WhatsApp, Instagram)
  • Complete a form on our website (when available)
  • Place an order with us

4. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you about your order
  • Contact you if there are delivery issues
  • Send you marketing emails about our products and services (you can opt out at any time)
  • Improve our service
  • Comply with legal obligations

5. Email Marketing

When you place an order with us, we will add your email address to our mailing list. We use email marketing platforms such as Mailerlite and Formspree to send you updates about our products and services.

You can opt out of marketing emails at any time by:

  • Clicking the "unsubscribe" link in any email
  • Contacting us directly at hello@kindredcarnations.co.uk

Please note: Opting out of marketing emails will not affect essential order-related communications.

6. How We Store Your Information

We store your information securely and keep it for as long as necessary to:

  • Fulfil orders and maintain order history
  • Comply with legal and accounting requirements
  • Provide customer support

We will delete or anonymise your information when it is no longer needed.

7. Payment Processing

We use Stripe for secure online payment processing and BACS for bank transfers. We do not store your full payment card details on our systems. Payment information is subject to the privacy policies of these providers:

  • Stripe Privacy Policy: https://stripe.com/gb/privacy

8. Sharing Your Information

We will never sell your personal information. We only share your data with:

  • Payment processors (Stripe) to complete transactions
  • Email marketing platforms (Mailerlite, Formspree) to send communications
  • Social media platforms when you contact us through those channels

All third parties we work with are required to keep your information secure and use it only for the purposes we specify.

9. Cookies and Analytics

We use Fathom Analytics, a privacy-focused analytics tool, to understand how visitors use our website. Fathom does not use cookies and does not track personal information. You can learn more at https://usefathom.com/privacy.

We may use additional cookies in the future to improve website functionality. If we do, we will update this policy and provide clear information.

10. AI and Chatbots

We may use AI-powered tools and chatbots in the future to help answer questions and assist with orders. Any data shared through these tools will be handled in accordance with this privacy policy.

11. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete information
  • Delete your information (subject to legal obligations)
  • Restrict how we use your information
  • Object to how we use your information
  • Request a copy of your information in a portable format

To exercise any of these rights, please contact us at hello@kindredcarnations.co.uk.

12. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect information from children.

13. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

14. Contact Us

If you have any questions about this privacy policy or how we handle your information, please contact us:

Email: hello@kindredcarnations.co.uk
Address: Wellingborough, Northamptonshire

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Kindred Carnations

A trading name of MEM Digital Limited. Locally crafted.

UK Reg: 13753194
VAT: 400325657

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Wellingborough (12 mile radius)

£10 charge outside this area

Northamptonshire only

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